Terms & Conditions

Terms and Conditions

Welcome to our website.

These terms and conditions are the agreement of understanding between you and Nordic Group ApS, a Danish incorporated company with the registration number DK-26672945 and registered address at Nygade 6, 3.sal, 1164 Copenhagen K, Denmark.  Nordic Group or its subsidiary members will be referred to as "company", "we", "us", "our". By visiting or using our website, or the services that are provided therein, you agree to have read, understood and to be bound by these terms and conditions.  

Nordic Group has the following subsidiary members which are bound by the same terms and conditions:

Nordic Laboratories ApS
Registered in Denmark
Registration number DK26672953
VAT number: DK26672953
Address: Nygade 6, 3.sal, 1164 Copenhagen K, Denmark.

Referred to as NL as on


Simply Nature Limited
Registered in England
Registration number 03946909
VAT number: GB621769530.
Address: Unit 11, Old Factory Buildings, Battenhurst Road, Stonegate, East Sussex TN5 7DU, UK

Referred to as "SN" as on


Nordic Health B.V.
Registered in Holland
Registration number 82541930
VAT number: NL862511999-B01
Address: Papirbaan 50A, 9672 BH Winschoten. Netherlands

Referred to as "NH" as on

This document refers to anyone accessing, visiting or using our website.
Please note that Nordic Group is a body corporate which has independent members. All members work independently in their own business domains, and services rendered by them have no direct or indirect connection/partnership with Nordic Group. This also includes members,; employees, consultants, agents or sub-contractors.
Therefore, for specific complaints these should be addressed merely to the company from where the services/products were ordered or rendered.
Please read this agreement carefully. Our website recommends you to save these Terms and Conditions for future reference. If you do not agree with any of the following terms, you should leave, stop using or discontinue visiting our website immediately.

  1. Definitions
    In this agreement:
    1. Carrier means any person or business contracted by us to carry goods from us to you.
    2. Content means any content in any form published on our website by us or any third party with our consent.
    3. Goods means any of the supplements (physical items), tests (as service), courses, soft books or webinars we offer for sale on our website.
    4. Our website means any website of ours and includes all web pages controlled by us.
    5. Post means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to our website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.
    6. Soft Products means online books, webinars or online courses sold and supplied by our website.
    7. User means any visitor, client, customer or entity (corporate or not) consulting information, accessing information, visiting or using our website. User shall be referred to as “you” and will be considered party in these Terms and Conditions.
    8.  Any use of the aforementioned definitions or other glossary in the singular, plural, capitalization, and/or pronoun are interchangeable but refer to the same.

  2. Interpretation
    Unless the context requires otherwise, in this agreement:
    1. A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
    2. These terms and conditions apply to all supplies of goods by us to any customer. They prevail over any terms proposed by you
    3. The headings to the paragraphs and schedules (if any), or any capitalisation, to this agreement do not affect the interpretation.
    4. A reference to an act or to a regulation includes new law of substantially the same intent as that act or regulation.
    5. These terms and conditions apply in any event to you as a buyer or prospective buyer of our goods and so far as the context allows, to you as a visitor to our website.
    6. All considerations in our website aim to undertake support for the express purpose of meeting our users needs besides reassuring your acknowledgment.

  3. Our contract with you
    1. This agreement, including any legal notices and disclaimers on this website, contain the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
    2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
    3. If you use our website in any way, and make an order on behalf of another person, you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
    4. Your order of goods can only be subject to liability on us after the full and final payment made for that order, as described in the payment section of each sale and purchase contract through our website.
    5. Goods listed on our website are subject to availability. Delivery of goods of physical nature may be delayed if stock is not available. In case goods are no longer available, the cost of the discontinued goods will be refunded in full. We will incur no liability for such goods of more than the amount paid for it. 
    6. The price of goods may be changed by us at any time, applicable to unpaid orders. We will never change a price so as to affect the price charged to you at the time when you buy those goods.
    7. If, in future, you buy goods from us under any arrangement which does not involve your payment via our website; these terms still apply so far as they can be applied.
    8. Whenever force majeure restrictions, customs clearance costs or unreasonable tax burden are presented by the country from where the order is placed, we may refuse to deliver the goods.  

  4. Acceptance of your order
    1. Your order will be considered accepted once it is paid in full.
    2. Once an order is dispatched, no changes can be made to order. However, the refund policy is unaffected as long as reasonably claimed within 30 days from the date of your purchase, except for products described in clause 7 paragraph 3.
    3. Before dispatching the order, you can ask for changes in your paid order through our support email. These changes may be restricted depending on the stage in which the order is.
    4. If we do not have all of the goods you ordered in stock, we will offer you alternatives. If this happens you may:
      1. Accept the alternatives we offer.
      2. Cancel all or part of your order.

  5. Price and payment
    1. The price is as set out in the order. The total order amount is the amount which is subject to payment in full.
    2. It is possible that the price may have increased from that posted on our website. In this case the order which is not paid will reflect the new price. No price change affects any paid order.
    3. Value-added tax ("VAT") is applied as per rules applied on the goods and based on delivery address. If VAT is applicable, it is displayed separately in the order.
    4. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
    5. Payment with credit/debit cards on our website will have all charges borne by us, except any exchange rates or bank transfer charges, which will be borne by you.
    6. If, in error, we have under-priced goods, we will not be liable to supply such goods to you at the stated price, we reserve the right to either ask for the difference of amount, or cancel the order.
    7. If a discount code is applied on the order which is not intended for the use on such order, it will be considered null and void. Discount amount will need to be paid.
    8. The price of the goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of our website before we ask you to pay.
    9. If we owe you a credit for goods purchased that can not be delivered, or whereby you wish to return or cancel an order, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date when we accept that repayment is due.

  6. Security of your credit card
    1. Card payments are not processed through pages controlled by us, but we use one or more recognised online payment service providers who will encrypt your card or bank account details in a secure environment.
    2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, your card details necessary for future payment will only be stored with the recognised payment service provider. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

  7. Cancellation and refunds
    1. The following rules apply to cancellation of your order:
      1. If you have ordered goods, but not received them, you may cancel your order without giving a reason, at any time within 30 days of payment of your order. You will have no obligation and we will return your money.
      2. If you have ordered supplements, and received them, you may cancel your order at any time within 30 days of the date you received them. You must inform us that you wish to cancel in writing and within the 30 day period. You must also return the goods back to us within that same 30 day period. A refund of the returned goods will be made on receipt of the goods at one of our offices or warehouses, as long as it is within 30 days of purchase. 
      3. If you have ordered soft products such as online books, webinars or online courses and received them. These cannot be cancelled or refunded. Except where the purchased soft product delivered is not the same as that which you have requested.
      4. If you have ordered a laboratory test (medical testing service). you may cancel your order at any time within 30 days of the date you received the test kit, or before you send us back the sample, whichever comes first. Samples once sent for analysis cannot be cancelled or refunded. If a refund is requested after 30 days the amount will be refunded after the deduction of an administration fee. The administration fee will be communicated by the Nordic support team. 
      5. In case a laboratory test sample being received at our designated laboratory partner is not viable to process due to challenges incurred by transport issues outside of your control, we will be responsible and liable to re-send you a new kit for sample collection free of cost or you can request a full refund.
        If the sample is not viable due to collection issues by you or delayed by you, then you will be responsible for that. We will send you a new test kit subject to extra charges or refund you after deducting admin fee. The administration fee will be communicated by the Nordic support team.
      6. In the case of a laboratory test, which cannot be analysed or a report generated based on the correct sample, we will be responsible and liable to re-send you a new kit for sample collection free of cost or you can request a full refund.
      7. We will return your money subject to the following conditions:
        1. In case of a supplement order, we receive the supplements in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
        2. In case of a laboratory test refund, and if requested by us, we receive the laboratory test kit you have been sent in a condition in which you have received it.
        3. You comply with our procedure for returns and refunds. You must ensure that when returning any goods it is clearly marked with the name of the person who made the original order, coupled with the order number.
      8. In case of a supplement order, if you have received damaged, or incorrect supplement(s), you are entitled to ask in writing within 3 months from the purchase date for a refund equivalent to the items in question. If we have chosen to supply you a supplement in a larger size this change cannot be considered as an incorrect product and cannot be returned.
      9. In case of a laboratory test, if you have received an incorrect kit, or the sample collection kit is broken, then we will send you a new kit free of cost.
    2. The option to cancel your order is not available:
      1. if you purchase soft products such as online books, webinar or online course and received the contents.
      2. In the case of supplements, if products have been opened or the seal has been broken. 
    3. You are responsible for the cost of returning the goods. We have no obligation to refund your cost of repacking and returning the goods.
    4. In any of the above scenarios, where a refund is applicable, refunding of the amount will be done to the same card or method through which the order was paid.

  8. Liability for subsequent defects
    1. Please examine the goods received from us immediately when you receive them. If you do not inform us in writing of any defect or problem within 30 days of receipt of the goods, we shall assume that you have accepted them.
    2. The procedure to return the faulty goods is as follows:
    3. If requested by us, the goods must be returned to us as soon as any defect is discovered but not later than 30 days from receipt by you.
    4. We will return your money subject to the following conditions:
      1. we receive the goods with labels and packaging intact.
      2. you comply with our returns procedure. We cannot return your money unless we know who sent them.
      3. you tell us clearly of the fault when it first becomes apparent, and other information to enable us to identify or reproduce it.
    5. If any defect is found, then we shall:
      1. replace the goods, or
      2. refund the full cost you have paid including the cost of returning the goods.

  9. Delivery and pick up
    1. goods are usually delivered within 7 days from the day you pay an order to purchase the goods. 
    2. Deliveries will be made by a carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
    3. Exceptionally, if we are not able to deliver your goods within 7 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
    4. We may deliver the goods in instalments if they are not all available at the same time for delivery.
    5. goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
    6. All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. When your goods arrive, it is important that you check immediately the condition and quantity. If your goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
    7. Signing "Unchecked", "Not Checked" or similar is not acceptable.
    8. Concerning goods which are sent by the postal system, we will send you a message by email to tell you when we have dispatched your order.
    9. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
    10. Some goods are so large and heavy that delivery times may be slightly longer. In this case, estimated delivery dates will be given when you place your order.
    11. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

  10. Foreign taxes and duties
    1. If you are not in the UK or EU, we have no knowledge of, and no responsibility for, the laws in your country.
    2. You are responsible for purchasing goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

  11. Disclaimers
    1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
      1. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
    2. We make no representation or warranty for:
      1. the quality of the goods;
      2. any implied warranty or condition as to merchantability or fitness of the goods for a particular purpose;
      3. the correspondence of the goods with any description;
      4. the adequacy or appropriateness of the goods for your purpose.
    3. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from our website.
    4. We shall not be liable to you for any loss or expense arising out of or in connection with your use of our website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.
    5. We make no representation or warranty and accept no responsibility in law for:
      1. accuracy of any content or the impression or effect it gives;
      2. delivery of content, material or any message;
      3. privacy of any transmission;
      4. any act or omission of any person or the identity of any person who introduces himself to you through our website;
      5. any aspect or characteristic of any goods or services advertised on our website;
    6. our website includes content copied from third parties with authorization. We are not responsible for any such content. If you come across any content which offends you, please contact us via the "contact us" page on our website.
    7. We will do all we can to maintain access to our website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.
    8. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the goods concerned.
      1. This paragraph (and any other paragraph which excludes or restricts our liability or provides an indemnity to us) applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us. Any of them may enforce this provision governed by the laws of the country where the company is registered.
    9. If you become aware of any breach of any term of this agreement by any person, please tell us by emailing at support@nordicvms.com. We welcome your input but do not guarantee to agree with your judgement.
    10. Nothing in this agreement excludes liability for a party's fraud.
    11. We follow current security protocols and practices, but the threat of cyber-attack, virus, XSS, phishing, hacking cannot be ruled out completely, in any such case where our website becomes a victim of cyber misadventure, we do not assume any responsibility for the security, or display, of such information.

  12. Your account with us (Privacy Policy)
    1. By using this Website and its services, you may provide us with certain personal information. By using our website you authorise us to use your information. We reserve the right to use such information to improve your experience as user and also for mailing and market analytics purposes.
    2. By accessing this Website, specific information about User, such as Internet protocol (IP), addresses, site navigation, user software, surfing time, along with other similar data will be stored on our website servers.
    3. Information regarding your identity, such as your name, address, contact details and billing information will be strictly used for only statistical purposes and will not be published for general access. However, our website does not assume any responsibility for the security or display of such information.
    4. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the goods.
    5. If you use our website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
    6. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
    7. In the case of a laboratory test that is sold through our website, you have an option in your account section to check the status of the ordered tests and download the test result once ready. 
    8. We share your data only with our business partners which are required to render your order that you have placed. Such as we share your name and address with our shipping carrier so that they can deliver goods to you. Or your name and date of birth with our laboratory partners to analyse your sample and generate the report.
    9. Please refer to our privacy policy of our website for website specific data management.

  13. Security of our website

    If you violate our website we shall take legal action against you. You now agree that you will not, and will not allow any other person to:

    1. modify, copy, or cause damage or unintended effect to any portion of our website, or any software used within it.
    2. link to our website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
    3. download any part of our website, without our express written consent;
    4. collect or use any product listings, descriptions, or prices;
    5. collect or use any information obtained from or about our website or the content except as intended by this agreement;
    6. aggregate, copy or duplicate in any manner any of the Content or information available from our website, other than as permitted by this agreement or as is reasonably necessary for your use of our website;
    7. share with a third party any login credentials to our website.
    8. Despite the above terms, we now grant a licence to you to:
      1. create a hyperlink to our website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
      2. you may copy the text of any page for your personal use in connection with the purpose of our website.

  14. Indemnity

    As a condition for the use of this website, you agree to indemnify us and our affiliates against all costs, claims, damage, losses and expense arising directly or indirectly from:

    1. your failure to comply with the law of any country.
    2. your breach of this agreement.
    3. any act, neglect or default by any agent, employee, licensee, or customer of yours.
    4. a contractual claim arising from your use of the goods.
    5. a breach of the intellectual property rights of any person.

  15. Intellectual Property
    1. We will defend the intellectual property rights in connection with our goods and our website, including copyright in the content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
    2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
    3. You may not use our name or copy or display our logos or trademarks or any other content on any website of yours or that of any other person without prior written permission.
    4. Subject to the other terms of this agreement, you may download or copy content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any content, written or in graphical form, of this website.

  16. Dispute resolution

    The following terms apply in the event of a dispute between the parties:

    1. If you are not happy with our services or have any complaint then you must tell us by email message to support@nordicvms.com or write a letter to one of our corporate addresses found on our website. 

  17. Governing Law
    1. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
    2. The Terms and Conditions of this Website will be governed by and construed under the laws of the country by which this website operates.
    3. In case of any dispute that can not be resolved via mediation or arbitration, the laws of the country from where services have been rendered will be applied. 

  18. Termination
    1. The provisions in these Terms and Conditions shall remain in full force while you use our website or its services. Users may terminate their use by following the instructions to terminate user accounts in our account settings or by contacting us via email to support@nordicvms.com.
    2. We reserve the right and sole discretion to, and without notice or liability, deny access to our website (including by blocking IP addresses) to any user for any reason including but not limited to breach of any of these Terms and Conditions and by any legally wrong or crime, committed or under investigation.

  19. Miscellaneous matters
    1. When we communicate with you we do so by email. You agree that email communications in where the parties agree are contractually binding in the same way as properly signed and dated paper sent by post
    2. Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
    3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
    4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title. Users shall not be permitted to assign, transfer, and subcontract any of their rights and/or obligations under these Terms and Conditions to third parties without any prior authorisation by our website.
    5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce  our entitlement to any right, power or remedy in the future.
    6. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

      It shall be deemed to have been delivered:

      if delivered by hand: on the day of delivery;

      if sent by post to the correct address: within 72 hours of posting;

      If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

    7. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond their reasonable control.
    8. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail. Our website reserves the right to revise these Terms and Conditions at any time as it sees fit. By using our website you are expected to review such Terms regularly to ensure you understand its content and are fully updated.
    9. The validity, construction and performance of this agreement shall be governed by the laws of the country where the company is registered, and services are rendered from and you agree that any dispute arising from it shall be litigated only in that country.
Fulfillment managed by:

Simply Nature Limited
11 Old Factory Buildings
Battenhurst Road Stonegate
East Sussex TN5 7DU,
United Kingdom

+44 (0)1580 201 687
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